If you added photos to your project with the Mixbook app, those photos have to finish uploading from your phone before you can see them on your computer or check out.
Why this happens
When you add photos in the Mixbook app, they upload from your phone in the background. You can follow their progress in the Live Activity notification on your phone. If the upload bar is still showing, your photos haven’t finished uploading yet.
If you leave the app before the upload is done, some photos may be missing when you open your project on your computer. You may also see this error when you try to check out: “[X] page has photo that didn’t finish uploading.”
How to fix it
- If your project is open on your computer, close it.
- Open the Mixbook app on your phone.
- Open the project you were working on and leave it open. A loading screen will show your photos uploading.
- When the upload is complete, open your project on your computer again. The error should be gone, and you can check out.
Helpful tips
- For the smoothest experience, from uploading photos to creating your project, keep the Mixbook app updated to the latest version.
- Keep the project open in the app until the upload finishes.
- If the upload seems stuck, turn your phone’s Wi-Fi off and back on.
- Still seeing the error? [Contact us] and we’ll help you sort it out.