We're sorry to hear you're having trouble uploading your photos. Here are some troubleshooting steps to help resolve the issue.
Integration Update (November 2026): SmugMug photo integration is no longer available on Mixbook. We do apologize for any inconvenience.
General Photo Upload Requirements
✔ Photos must be in .JPG or .HEIC format (PNG is accepted but may slow performance).
✔ Maximum file size: 15MB per image.
Troubleshooting by Platform
Facebook & SmugMug
- Log out of Facebook or Google Photos in a separate browser tab or window.
- Log out of Mixbook as well.
- Log back into Mixbook first, then reconnect your Facebook or Google Photos account.
- Try uploading your photos again.
- If issue still persists, we recommend downloading your photos to your computer then upload them to Mixbook.
Additional Troubleshooting Tips
✔ Check Your Internet Connection
- A slow or unstable connection can cause upload failures.
- Run a speed test here: http://speedtest.net.
✔ Update Your Browser
- Ensure you’re using the latest version. Check here: https://www.whatismybrowser.com/.
✔ Try a Different Browser
If one browser isn’t working, switch to another (Chrome, Firefox, Edge, or Safari).
- Clear Your Cache & Refresh
- Press Ctrl + Shift + Del (Windows) or Command + Shift + Delete (Mac).
- Set the time range to "All Time".
- Check "Cached images and files".
- Click "Clear Cache".
- Refresh your page and try again.