Before completing your order, our system checks for potential print issues to ensure your project turns out beautifully. If you're unable to check out or the checkout button is grayed out, our system has detected one or more issues that could affect your print quality.
What's causing the issue?
The warning message will highlight the affected pages in a red box (if there are many, click on the purple warning text to see the full list). These issues may include:
- Low-quality or blurry images
- Blank pages
- Empty photo boxes
- Missing photos
How to fix it?
- Click "Make Changes" to go directly to the affected page and make necessary edits.
- Want to proceed anyway? Click "OK, Got It" to bypass the warning.(Note: unresolved missing photos warning can block project printing )
Common Reasons for the Warning Message and How to Fix Them
I. Empty Photo Boxes
- The system has detected unused photo boxes on a page.
- Click "Make Changes" to go directly to the affected page.
- If you can’t find an empty box, it may be hidden behind another photo or sticker—but don’t worry, hidden boxes won’t print!
II. Low-Quality or Blurry Photos
- Some images may appear blurry or pixelated when printed.
- This can happen if:
- The photo resolution is too low.
- The image is enlarged too much on the page.
- You’re printing a larger book size, and the photo isn’t optimized for it.
- Click "Make Changes" to resize or replace the photo. Learn how to resize images here.
III. Blank Pages
- Your project contains empty pages, which may be unintentional.
- Click "Make Changes" to:
- Add content to the page.
- Delete the blank page if it's unnecessary. Learn how to add or remove pages here.
IV. Unavailable External Photos
One or more photos that were used in the project are no longer accessible—either they have been deleted, moved, or their upload failed.
These photos will appear blank or broken in your project.
Click "Make Changes" to locate and re-upload the missing photos from your computer or photo source, or remove the placeholders for those missing photos.