Every Mixbook product is personalized and made for you. If something isn’t right with your order, here’s how we can help.
Printing, binding, manufacturing defects, or shipping damage: Contact our Customer Happiness team within 90 days of delivery and include photos of the issue. We’ll make it right with a reprint, credit, or refund, depending on the situation.
Design and personalization concerns: Because Mixbook products are personalized, issues like low-resolution photos, spelling or grammatical errors, photo placement, duplicate photos, and other design choices aren’t eligible for return. Still, we want you to be happy with what you made. Reach out within 90 days of delivery and our Customer Happiness team will do their best to help.
In some cases, we may ask you to return your order.
Gift cards are non-refundable, and digital-only products are not eligible for returns.
How to Make a Return
- Complete our Contact Us form within 90 days of delivery.
- If a return is needed for a damaged or defective item, we’ll send you a prepaid return label.
- Pack your item securely and attach the label.
- Drop it off at an authorized shipping location.
- Once we receive your return, we’ll process it within 10 business days.
Return Fees
For defective or damaged items, return shipping is free, there are no restocking fees, and we’ll cover any applicable international customs fees.
Refunds
Refunds are issued to your original payment method in USD or the local currency equivalent. We’re unable to refund a different payment method, but Mixbook credit may be available depending on the situation.
This policy applies everywhere Mixbook ships, including the United States, United Kingdom, Canada, Australia, and Europe.
Policy effective 9.8.2025 & subject to change without notice.