# default > default knowledge base – help articles and documentation. ## Mixbook Studio - [How do I resize photos on my page?](https://help.mixbook.com/en_us/how-do-i-resize-photos-on-my-page-HJNJAKeRQ.md): To resize your photo, select the photo you want to resize then either drag the sides or the corners of the photo.Resize using the sidesGrab and pull the side... - [Importing Addresses with a CSV File](https://help.mixbook.com/en_us/importing-addresses-with-a-csv-file-r1eZRFxRX.md): Easily import addresses to your Mixbook cards using a CSV file. Learn how to format, upload, and manage recipient lists for printed envelopes. - [Can the Mixbook logo be removed?](https://help.mixbook.com/en_us/can-the-mixbook-logo-be-removed-SJPGGZ0Jw.md): At this time, the Mixbook cannot be removed for our photo books. However, for our cards, the logo can be blended into the background by using the color picke... - [How do I use the Auto-Create feature?](https://help.mixbook.com/en_us/how-do-i-use-the-auto-create-feature-rypft_1jll.md): The auto create - [Why do my photos look brighter on the screen than in print?](https://help.mixbook.com/en_us/why-do-my-photos-look-brighter-on-the-screen-than-in-print-By8QSQ33ex.md): The onscreen view you see while creating your photo book will always be somewhat different in appearance to the final printed version Onscreen photographs t - [Applying Backgrounds in Mixbook Studio](https://help.mixbook.com/en_us/applying-backgrounds-in-mixbook-studio-HJwlMrwzZl.md): Backgrounds in Mixbook Studio What are backgrounds in Mixbook Studio Backgrounds are design elements that appear behind your photos and text in your photo bo - [Getting Back to Mixbook From the Studio](https://help.mixbook.com/en_us/getting-back-to-mixbook-from-the-studio-SJt1SrPfx.md): How do I get back to Mixbookcom from the Mixbook Studio When you start a new project or edit an existing project youll be taken to the Mixbook Studio O - [How do I add & remove borders on my photos?](https://help.mixbook.com/en_us/how-do-i-add-remove-borders-on-my-photos-BJacAbjES.md): To add borders to your photos, please follow these steps:Select the photoOn the Photo Toolbar that appears near the photo, select the Edit icon.On the n... - [Can I add Images to the Inside of the Front & Back Cover?](https://help.mixbook.com/en_us/can-i-add-images-to-the-inside-of-the-front-back-cover-By8MmLvMWe.md): Currently there is not an option to add images to the inside of the front or back cover of your book If youd like to include additional photos in your book - [Printing with Black & White Photos](https://help.mixbook.com/en_us/printing-with-black-white-photos-BJsM66gLfe.md): Will my black white photos print as a true black white image Not exactly and we want you to know this before you order Our printers like most larges ## Frequently Asked Questions - [How do I download the Mixbook app?](https://help.mixbook.com/en_us/how-do-i-download-the-mixbook-app-rJIcBOJsgg.md): How do I download the Mixbook app - [How do I check the status of my order?](https://help.mixbook.com/en_us/how-do-i-check-the-status-of-my-order-S1wl0Yl07.md): Go to Mixbook.com and hover over "Account" and click "Orders" in the top-right of the page. Once you click orders, you will see your orders wi... - [Where do I apply my coupon code?](https://help.mixbook.com/en_us/where-do-i-apply-my-coupon-code-ByvAaKxRQ.md): You can enter the promo code at checkout Click Have a coupon below the shipping options area Please see image below for reference nbsp - [How to Rearrange, Move, Swap Pages & Spreads or Clear Pages in the Mixbook Studio™](https://help.mixbook.com/en_us/how-to-rearrange-move-swap-pages-spreads-or-clear-pages-in-the-mixbook-studio-rkBZSNiEH.md): Learn how to move, swap, or rearrange pages and two-page spreads in your photo book with simple steps for desktop and app versions of Mixbook Studio™. - [How do I contact you?](https://help.mixbook.com/en_us/how-do-i-contact-you-SyYR6YgAQ.md): If you can't find your answer here on our Help Center, feel free to reach out to us via Chat or Email as we are open 24 hours a day, 7 days a week! Ch... - [What is the pricing for Mixbook photo books & additional page pricing?](https://help.mixbook.com/en_us/what-is-the-pricing-for-mixbook-photo-books-additional-page-pricing-SJo7SLkc8.md): The base price of our books has a minimum of 20 pages and the cost per additional page depends on the size and paper type Go check this link for our pho - [Where can I see your current deals & discounts?](https://help.mixbook.com/en_us/where-do-i-see-your-current-deals-B1D3OzIXs.md): Where do I see your current deals Visit the Deals page which can be located at the top of the Mixbook homepage next to the search link - [Photo Uploading](https://help.mixbook.com/en_us/photo-uploading-r1kko9kSu.md): Experiencing trouble while uploading your photos? Check the tips below to help you upload your photos easier!Uploading Multiple Photos at a timeSlow Uploadin... - [How do I Change My Book Size, Paper Type, Orientation & Cover?](https://help.mixbook.com/en_us/how-do-i-change-my-book-size-paper-type-orientation-cover-B1Hvogl58.md): Changing the Book Size Paper Type and Cover Type At checkout you have the ability to change the size paper type and cover type of your Mixbook projec - [Can I make edits to my order after purchase?](https://help.mixbook.com/en_us/can-i-make-edits-to-my-order-after-purchase-HJcyAKlR7.md): We highly recommend reviewing your project very carefully before placing your order. After your order is submitted you have a 30-minute window to make edits.... - [Do you proofread my order before it is sent to print?](https://help.mixbook.com/en_us/do-you-proofread-my-order-before-it-is-sent-to-print-rkbyCKlR7.md): We are not authorized to proofread, change, or edit any of your project content. We encourage users to fully customize their projects and we do not want to i... - [Why do my photos look brighter on the screen than in print?](https://help.mixbook.com/en_us/why-do-my-photos-look-brighter-on-the-screen-than-in-print-By8QSQ33ex.md): The onscreen view you see while creating your photo book will always be somewhat different in appearance to the final printed version Onscreen photographs t - [Selecting and Customizing Card Templates (Shape, Format, Size, Paper Type & Quantity)](https://help.mixbook.com/en_us/selecting-and-customizing-card-templates-shape-format-size-paper-type-quantity-Sk_Ik_Mbe.md): When - [Will placeholder text print on my final project?](https://help.mixbook.com/en_us/will-placeholder-text-print-on-my-final-project-r1yTLOesbg.md): We o - [I cannot find my project](https://help.mixbook.com/en_us/i-cannot-find-my-project-rkOpUwGRx.md): Currently pages can only be added by spread two pages not individually Follow the steps below to add new pages to your project Note Adding a ## Photos - [Photo upload from my Mac](https://help.mixbook.com/en_us/photo-upload-from-my-mac-H1__EfsNS.md): To upload photos from your MAC computer, start a project first or open the project that you are working on and select “Add Photos”. A new window ... - [How to upload photos from my Phone](https://help.mixbook.com/en_us/how-to-upload-photos-from-my-phone-SJheMjVS.md): Please make sure your phone is connected to a stable wifi/internet connection. We recommend using Google Chrome as your browser when uploading photos from yo... - [I'm using a Mac and photos are not uploading...](https://help.mixbook.com/en_us/i-m-using-a-mac-and-photos-are-not-uploading-S1AgJMiNS.md): Please make sure photos are in JPG/JPEG or HEIC format. If you are trying to upload multiple photos, you can try uploading it by batch first, either... - [Why aren't my photos uploading? (Facebook, and SmugMug)](https://help.mixbook.com/en_us/why-arent-my-photos-uploading-facebook-and-smugmug-BJSSGMjVH.md): Sorry to hear that your photos are not uploading. Please know that photos need to be in .jpg or .heic format. The maximum file size at this time is 15MB. ... - [How can I upload from 3rd party sites such as Google Photo, Facebook and Smugmug?](https://help.mixbook.com/en_us/how-can-i-upload-from-3rd-party-sites-such-as-google-photo-facebook-and-smugmug-H1hMtMiVB.md): To upload photos from a third party application, start a project first or open the project that you are working on. Then, select “Add Photos” as ... - [Photo Uploading](https://help.mixbook.com/en_us/photo-uploading-r1kko9kSu.md): Experiencing trouble while uploading your photos? Check the tips below to help you upload your photos easier!Uploading Multiple Photos at a timeSlow Uploadin... - [How do I upload photos from my Windows computer?](https://help.mixbook.com/en_us/how-do-i-upload-photos-from-my-windows-computer-ByqqSMo4S.md): To upload photos from your Windows computer, start or open your desired project and select “Add Photos” on the upper-left hand side of the editor... - [Why do my high-resolution photos look blurry?](https://help.mixbook.com/en_us/my-high-resolution-photos-are-blurry-and-seem-to-be-pixelated-how-can-i-check-if-the-photos-will-be-printed-with-good-quality-HJ0NGgdS.md): If the Mixbook Editor is not displaying a warning indicating that your image is of low-quality and the source image itself is clear and not blurry, your phot... - [How do I add a photo to my page?](https://help.mixbook.com/en_us/how-do-i-add-a-photo-to-my-page-SySk0Yx0X.md): After uploading them just drag the image from the photo tray onto a page to add it Either straight to the canvas or into a photo box Please see below for - [What is the recommended file format & quality specs for my photos?](https://help.mixbook.com/en_us/what-is-the-recommended-file-format-quality-specs-for-my-photos-HkDRpFlR7.md): Photos are recommended to be in jpg jpeg or heic format We also allow png files however we recommend photos be in jpg ornb - [How do I sort and arrange my photos?](https://help.mixbook.com/en_us/how-do-i-sort-and-arrange-my-photos-r1N2Mb1c8.md): Photo Sorting Options The Sort by feature can be found below the Add Photos button at the left side of the screen You can sort your photos by Date - [What does the Photo Opacity tool do?](https://help.mixbook.com/en_us/photo-opacitiy-tool-H1Qb65Tfw.md): You can adjust your photo's opacity to add more style to your book! Here's how:Select the photo you want to edit On the photo toolbar that ... - [Why do my photos look brighter on the screen than in print?](https://help.mixbook.com/en_us/why-do-my-photos-look-brighter-on-the-screen-than-in-print-By8QSQ33ex.md): The onscreen view you see while creating your photo book will always be somewhat different in appearance to the final printed version Onscreen photographs t - [Printing with Black & White Photos](https://help.mixbook.com/en_us/printing-with-black-white-photos-BJsM66gLfe.md): Will my black white photos print as a true black white image Not exactly and we want you to know this before you order Our printers like most larges ## Mixbook App - [How to add more pages to my project?](https://help.mixbook.com/en_us/how-to-add-more-pages-to-my-project-Syuw7Bk98.md): Easily add pages or two-page spreads to make your photo book longer. Follow simple steps for desktop, mobile browser, and the Mixbook app - [How to Add Text to My Book?](https://help.mixbook.com/en_us/how-to-add-text-to-my-book-S1YATKeCm.md): You can add text to your project using Desktop or Mobile! Check the instructions below:Desktop:To add text to your project, click the "Text" Icon a... - [How to Rearrange, Move, Swap Pages & Spreads or Clear Pages in the Mixbook Studio™](https://help.mixbook.com/en_us/how-to-rearrange-move-swap-pages-spreads-or-clear-pages-in-the-mixbook-studio-rkBZSNiEH.md): Learn how to move, swap, or rearrange pages and two-page spreads in your photo book with simple steps for desktop and app versions of Mixbook Studio™. - [What is the Mixbook app & where is it available?](https://help.mixbook.com/en_us/what-is-the-mixbook-app-where-is-it-available-ByqaGu1ixl.md): The Mixbook app is a mobile photo book creation tool that lets you design professionalquality photo books cards calendars and home decor items right from yo - [Which devices support the Mixbook app?](https://help.mixbook.com/en_us/which-devices-support-the-mixbook-app-HJVeHOJixx.md): The Mixbook app is currently available for iOS devices only requiring iOS 160 or later We have versions optimized for both iPhone and iPad Unfortunately th - [How do I download the Mixbook app?](https://help.mixbook.com/en_us/how-do-i-download-the-mixbook-app-rJIcBOJsgg.md): How do I download the Mixbook app - [Do I need a Mixbook account to use the app?](https://help.mixbook.com/en_us/do-i-need-a-mixbook-account-to-use-the-app-SJGNLdkoxg.md): Yes youll need to sign into your Mixbook account If you dont have one you can create a free account during the setup process - [What is the 'Memories' feature and how does it work?](https://help.mixbook.com/en_us/what-is-the-memories-feature-and-how-does-it-work-ByoqIuksxe.md): Memories is an AIpowered feature exclusive to the mobile app that automatically organizes your camera roll photos into readytouse albums It groups photos by - [How do I upload photos to my project on the Mixbook App?](https://help.mixbook.com/en_us/how-do-i-upload-photos-to-my-project-on-the-mixbook-app-ByDjQAJige.md): The app will ask for permission to access your photos Once granted you can Select photos directly from your camera roll - [Selecting and Customizing Card Templates (Shape, Format, Size, Paper Type & Quantity)](https://help.mixbook.com/en_us/selecting-and-customizing-card-templates-shape-format-size-paper-type-quantity-Sk_Ik_Mbe.md): When ## Orders - [I forgot to apply my discount code, can I still redeem it?](https://help.mixbook.com/en_us/i-forgot-to-apply-my-coupon-code-how-can-i-redeem-it-HyYkCKxCX.md): After placing your order you have 30 minutes to cancel the transaction You can then reorder using a coupon code You can find your ordered projects in the - [How do I know that my order went through?](https://help.mixbook.com/en_us/how-do-i-know-that-my-order-went-through-rJKk0tlA7.md): To rename your project, click the pencil icon that appears right next to your project title on your My Projects page. You can also rename your proj... - [I need to cancel my order, what do I do?](https://help.mixbook.com/en_us/i-need-to-cancel-my-order-what-do-i-do-HJYkRte0Q.md): After you submit your order you have 30 minutes to cancel it You may cancel your order for a full refund if it has not been sent to print To do so go - [Can I make edits to my order after purchase?](https://help.mixbook.com/en_us/can-i-make-edits-to-my-order-after-purchase-HJcyAKlR7.md): We highly recommend reviewing your project very carefully before placing your order. After your order is submitted you have a 30-minute window to make edits.... - [I purchased a wedding guest book from you, what kind of pens should I use on the pages?](https://help.mixbook.com/en_us/i-purchased-a-wedding-guest-book-from-you-what-kind-of-pens-should-i-use-on-the-pages-H1CJRteA7.md): We recommend using an acid-free permanent fine-tip pen to write in our photo books. Something like a Sharpie Ultra-fine tip pen. You can find these at big bo... - [Can I save my book to my home computer? Can I print my Mixbook out at home?](https://help.mixbook.com/en_us/can-i-save-my-book-to-my-home-computer-can-i-print-my-mixbook-out-at-home-r1ay0teR7.md): Due to the software we use, there is currently no way to save your book to your home computer or print it at home at this time. We will look into offering mo... - [Will my packing slip include pricing information?](https://help.mixbook.com/en_us/will-my-packing-slip-include-pricing-information-HkxCYgCX.md): Our packing slips do not include any pricing information. After your order is placed, a confirmation e-mail will be sent to your e-mail address. This email d... - [How do I add a promo code to my order?](https://help.mixbook.com/en_us/how-do-i-add-a-promo-code-to-my-order-BJnYWmrckl.md): How do I apply the promo code to my order You can enter the promo code at checkout Click Have a coupon below the shipping options area Please see i - [I have an issue with my order, what do I do?](https://help.mixbook.com/en_us/i-have-an-issue-with-my-order-what-do-i-do-rJGgRKl0Q.md): Oh no! We are truly sorry for the quality issues with your Mixbook! Please contact us using chat or email us at hello@mixbook.com. To help us fix the issue, ... - [Can I get a PDF copy of my book?](https://help.mixbook.com/en_us/can-i-get-a-pdf-copy-of-my-book-Hy7FYzjVS.md): We are unable to provide a PDF copy or a downloadable copy of any Mixbook projects Our Team is reviewing this option as a future offering If your re ## Returns - [Mixbook Returns Policy](https://help.mixbook.com/en_us/mixbook-returns-policy-HJXeRFeC7.md): Ouch! We apologize we let you down. We would be happy to address any concerns you may have regarding your order. To help us improve the product, please take ... ## Bulk & Volume Orders - [I filled out the volume discount form but haven't heard back yet.](https://help.mixbook.com/en_us/i-filled-out-the-form.-why-hasn't-anyone-contacted-me-BJHlAYxCX.md): During business hours (Monday - Friday 9 AM - 5 PM PST), inquiries are typically answered within three hours but can take up to 24 hours. Inquiries received ... - [Will the discount for volume photo books be better than the current website offer?](https://help.mixbook.com/en_us/will-the-discount-for-10+-books-be-better-vs.-the-current-website-offer-SyHgRFxA7.md): Generally, the volume discount will be greater than the current website promotion. Some exceptions include seasonal discounts and specific product type.   - [Do you offer special pricing for bulk orders?](https://help.mixbook.com/en_us/do-you-offer-special-pricing-for-bulk-orders-S1LgAYlC7.md): Of course! Click here and complete our bulk discount request form to get a quote from our Mixbook volumes team! We offer great discounts specifically for 1... - [Do volume orders take additional time for delivery?](https://help.mixbook.com/en_us/do-volume-orders-take-additional-time-for-delivery-rkeBgRtx0Q.md): Volume orders can take 1-3 additional business days for turnaround time compared to non-volume orders. If you have a need by delivery date, please discuss th... - [How Do I Get My Volume Discount for Bulk Orders?](https://help.mixbook.com/en_us/how-do-i-get-my-volume-discount-for-bulk-orders-HkjQr0VTT.md): Reach out to your Account Manager They will provide you with a custom coupon code to apply your discount After receiving your coupon code you will place the - [Do yearbook orders take longer to ship?](https://help.mixbook.com/en_us/do-yearbook-orders-take-a-longer-turnaround-time-than-the-estimated-delivery-date-on-the-website-SkIww0Npa.md): Yearbooks typically take 13 additional days for processing given that they are larger bulk orders - [Do you accept purchase orders?](https://help.mixbook.com/en_us/do-you-accept-purchase-orders-rk310Fe07.md): Sadly, we do not accept Purchase Orders at this time. ## Shipping & Delivery - [How do I check the status of my order?](https://help.mixbook.com/en_us/how-do-i-check-the-status-of-my-order-S1wl0Yl07.md): Go to Mixbook.com and hover over "Account" and click "Orders" in the top-right of the page. Once you click orders, you will see your orders wi... - [Will customs or duty fees apply to my order if I am shipping outside of the United States?](https://help.mixbook.com/en_us/will-customs-or-duty-fees-apply-to-my-order-if-i-am-shipping-outside-of-the-united-states-ByvxAFeAm.md): International shipments (for orders shipping from our US facility) may be subject to import duties and taxes, which are levied when the package arrives at th... - [Where is Mixbook located?](https://help.mixbook.com/en_us/where-is-mixbook-located-B1jiCNa_t.md): Where is Mixbook located? We are a company based in California, UA Is Mixbook a Canadian company? While Mixbook's headquarters are in the United Sta... - [Different delivery date in Gmail vs. shipping confirmation](https://help.mixbook.com/en_us/different-delivery-date-in-gmail-vs-shipping-confirmation-r1IunQ7Eee.md): You may - [How long will it take me to get my Mixbook order?](https://help.mixbook.com/en_us/how-long-will-it-take-me-to-get-my-mixbook-order-BkTyAFgRQ.md): It normally takes about 3 business days to print our hardcovers, layflats and non-foil cards, 4 business days printing for home decor, layflat books and foil... - [How to Add a New Shipping Address &/or Payment Method before Placing Your Order](https://help.mixbook.com/en_us/how-to-add-a-new-shipping-address-or-payment-method-before-placing-your-order-H1B6ehoeZe.md): Option 1 easiest option to add new addresses payment methods After adding your project to your cart select your preferred shipping option enter any - [Can I have my Mixbook order shipped to a business or office address?](https://help.mixbook.com/en_us/can-i-have-my-mixbook-order-shipped-to-a-business-or-office-address-S1xhQFj_Zx.md): Yes - [Can I have my Mixbook Order Delivered to a PO Box, APO, FPO, or DPO?](https://help.mixbook.com/en_us/can-i-have-my-mixbook-order-delivered-to-a-po-box-apo-fpo-or-dpo-B1ZcV5o_Ze.md): Yes we accept ## Account Settings - [How do I change my password?](https://help.mixbook.com/en_us/how-do-i-change-my-password-rJdxRYg0Q.md): Updating your when you are NOT or CANNOT login Visit the Mixbook login page and select Forgot Password to request a password rese - [How do I delete my account?](https://help.mixbook.com/en_us/how-do-i-delete-my-account-BytgRYxAX.md): To remove your account please email hellomixbookcom or contact us via live chat We will be able to assist with deleting your account right awa - [How do I change the Privacy setting of my project?](https://help.mixbook.com/en_us/how-do-i-change-the-privacy-setting-of-my-project-BkKgAteRQ.md): Click Settings or Preview of the project you wish to alter from your My Projects page to access the project settings You can find - [Where can I see my previous orders?](https://help.mixbook.com/en_us/where-can-i-see-my-previous-orders-H1FxRYxAX.md): Find Order Details and Order History To view the complete history of your orders go to your Mixbook Account page and click on Orders - [How to Copy Your Mixbook Project to a Different Size or Format](https://help.mixbook.com/en_us/how-do-i-copy-my-project-to-a-different-size-or-format-SyqeRKgC7.md): To copy your project, you need to be in "My Projects" page, then click Copy next to your project. If you'd like to change the size, you wi... - [I can't log in and forgot my password...](https://help.mixbook.com/en_us/i-forgot-my-password-and-can't-log-in.-how-do-i-reset-my-password-SyuR6FlCQ.md): Click "Forgot Password" and enter the email address in the next screen to receive a password recovery email. - [Why is my project not loading?](https://help.mixbook.com/en_us/why-is-my-project-not-loading-HyxOCpKeCm.md):