Having trouble uploading your photos? Don’t worry, we’ve got you covered! Below are some common issues and tips to help you upload your photos smoothly.

Uploading Multiple Photos at Once

On Desktop:

1. Select all photos in a folder: Press CTRL + A (Windows) or Command + A (Mac), then click "Open" to start uploading.
2. Select photos individually: Hold CTRL (Windows) or Command (Mac) while clicking on multiple files, then click "Open."

On a Mobile:

1. From the upload screen, press and hold a photo. A checkmark will appear.
2. Tap additional photos to select multiple images for upload.

Helpful tips on Photo Uploading  

Slow Uploading Progress? 

1. Upload in Smaller Batches

• Large file sizes can slow down the process. Try uploading high-resolution photos in smaller batches.
• Too many photos at once? Depending on your internet speed, uploading 50 photos or fewer at a time can improve performance.

2. Check Your Internet Connection

• Visit Speedtest.net and click "Go" to check your speed.
• Look for your Upload Speed—it should be at least 1 Mbps for a smooth experience.
• Improve your connection by:
  • Closing other browser tabs.
  • Pausing any ongoing downloads.
  • Using a wired connection instead of Wi-Fi.

Missing Photo Dates? Here’s What to Do

Try These Solutions:

• Upload as You Go: If photos are missing dates, upload them one page at a time while working on your project.
• Sort by "Date Added": This helps organize your photos when original dates are unavailable.
• Find Photos with Missing Dates: Any photos with unknown dates will appear at the bottom of your photo tray under "Unknown Date."

Photos Failing to Upload? Here's Why & How to Fix It

1. Find the Problem Photo

• Check the "Upload Queue" in the Upload Window to identify any failed photos.

Common Reasons Photos Fail to Upload:

❌ Unsupported File Type

• Mixbook supports JPG, JPEG, PNG, GIF, TIFF, WEBP, BMP, HEIF, HEIC, and more.
• If your file type isn’t supported, convert it to JPG or JPEG before uploading.

❌ Corrupted File

• If the file doesn’t open or shows a broken image, it may be corrupted. Check this guide to try recovering it.

❌ Unstable Internet Connection

• Ensure your upload speed is at least 1 Mbps.
• Improve your connection by:
  • Closing unused tabs.
  • Pausing other downloads.
  • Restarting your router or using a wired connection.

Low-Resolution Photos? Avoid Blurry Prints

Tips to Fix Low-Resolution Images:

✔ Keep Photos Small – Resize images in Mixbook Studio to reduce blurriness in print. Learn how to resize photos here.
✔ Avoid Compressed Photos – Social media and email may reduce quality.
✔ Use Original Files – If possible, upload the original file rather than a downloaded or compressed version.